Versand

Thank you for choosing OCVES for your shopping needs. We are committed to providing you with the best possible shipping experience. Please review our comprehensive shipping policy below:

1. Order Processing:

  • Order Placement:

    • Orders can only be placed through our online website. We do not process orders via email or phone. For large bulk orders, please reach out to our customer service for personalized assistance.

  • Processing Time:

    • Upon receiving an order, our team will initiate processing within 1-2 business days in most cases.
    • You will receive an email notification once your order is processed.

2. Shipping Fees:

  • Standard Delivery Service:

    • We exclusively offer standard delivery service.

  • Shipping Cost:

    • The shipping cost is calculated based on the order's weight, quantity, and shipping address.
    • Fees will be automatically generated during checkout after entering your shipping address.

3. Delivery Time: 

  • UK:
    • Processing Time: 1-2 business days
    • Delivery Time: 2-4 Days from UK warehouse，10-14 days from warehouse outside UK
    • Shipping Cost: £2.99 (Delivered from UK warehouse), £4.2 - £ 14.2 delivered from warehouse outside UK
    • Free Shipping: Orders exceeding £50
  • Europe:
    • Processing Time: 2-3 business days
    • Delivery Time: 5 -14 Days
    • Shipping Cost: ＄4.5 - ＄14.5
  • US & Worldwide:
    • Processing Time: 2-3 business days
    • Delivery Time: 10 -14 Days
    • Shipping Cost: ＄4.5 - ＄14.5

4. Order Shipment:

  • We use reliable shipping carriers to ensure the safe and timely delivery of your order.
  • Tracking information will be provided once your order has been dispatched.

5. Order Cancellation:

  • If you wish to cancel your order, please notify us within 6 hours of placing the order.
  • Orders cannot be canceled after this timeframe.

6. Important Note:

  • While we strive to meet our estimated delivery times, please be aware that they may be subject to unforeseen circumstances such as bank holidays, local festivals, or events beyond our control, like strikes or other disruptions in the shipping process.
  • Please note that we don't charge VAT for international orders, any additional customs duties, taxes, or fees incurred for international shipments are the responsibility of the customer.

If you have any questions or concerns regarding our shipping policy, please feel free to contact our customer support team at info@ocves.co.uk. Happy shopping!